Water Utilities

The City of Garland Water Utilities department is closely monitoring Federal, State and Local health organizations as well as our national industry associations for information regarding water and wastewater treatment during the Coronavirus outbreak.  Water and Wastewater services continue to be provided without any service interruptions.

For businesses and other buildings that have been unoccupied for some time due to the pandemic, it is vitally important that water lines are flushed before the water is used. The information below will help each business owner/manager make decisions about flushing. Garland Water Utilities cannot make specific recommendations for flushing times because buildings vary so much in size and plumbing structure.

It is important to prepare closed buildings for employee/customer occupancy. Before resuming operation, be sure to flush all water lines thoroughly. Water that has been standing in pipelines for a long period of time needs to be pushed out and fresh chlorinated water needs to be brought through the lines. For more information visit CDC Flushing Recommendations.

If you have any questions, you can call the City of Garland Water Utilities department at 972 205-3210.

The following article from our water supplier, the North Texas Municipal Water District addresses the safety of our drinking water:

March 31, 2020 You Can Depend on NTMWD Now & Year-Round 

All of us at the North Texas Municipal Water District share your concerns about the new Coronavirus and how it will impact our families and communities. We want you to know our team continues to provide the safe and reliable water, wastewater and solid waste services you need. Our dedicated operators, laboratory technicians and other personnel are working around the clock to continue the vital services you count on. We are also taking precautions to keep workers healthy and protected. It’s personal for us. We live here and our families rely on these services, too.    Read More

  1. Water Utilities Mission
  2. Water & Sewer Rates
  3. Watering Schedule  & Restrictions
  4. Contact Us

The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services.  All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs.  Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.    

REQUEST SERVICE OR REPORT AN ISSUE

To request water/wastewater maintenance or to report an issue online, visit Garland eAssist. You can also report a violation of any current water use restrictions.  

For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reporting or taste and odor concerns, call 972 205-3210 or email Waterops@GarlandTX.gov.  Our control center operates 24 hours a day, 365 days a year.

UTILITY CUSTOMER SERVICE

For information about utility accounts, billing, credit information, and payment locations visit the Utility Customer Service website or call the main number for Customer Service at 972-205-2671.

For Emergency Power Outages call 972-205-3000 (24 Hours) or visit the Garland Power & Light website

LINE LOCATES

For City of Garland water and sewer line locates, please contact Texas 811 2 days before digging. You can visit the Texas 811 website or call 811. Line location services are provided for water and wastewater (sewer) mains only. Line locates for service lines (laterals) and lines on private property are not provided through the city.